Watches will be shipped using the best courier service based on your location. Please note, deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or weekends. Delivery will commence once payment is secured depending on payment type.

Please check that the shipping address is correct as we are unable to redirect orders once they're in transit, and we are unable to deliver to PO.box numbers.

Before we can despatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address match that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.

Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

4.1. We ship anywhere in the world free of charge. We normally send all merchandise using a reliable carrier. Depending on the country of delivery, please allow 7 to 14 calendar days for delivery once you have received the Dispatch Confirmation. Please note that for Orders delivered outside of Hong Kong and Macau, ZTAGE will not be liable for an extension of the delivery deadline due to customs inspections which can vary according to the destination and legislation of the country of destination of the Product.

4.2. Please refer to your delivery confirmation email from our carrier for exact details and parcel tracking reference.

4.3 You are invited to check the visible state of the package and Product at the time of delivery. If there are any irregularities (missing or damaged Product), you should follow the procedure below applicable to the refusal of delivery. If the package is damaged on arrival, you can inform the courier of the problem and refuse to take delivery. The courier will keep the package. You will then be contacted by ZTAGE Customer Service as soon as possible to discuss the refusal. If the problem related to transport is confirmed by ZTAGE Customer Service, the Order will be cancelled and you shall receive a refund.

1. We want you to be completely happy with your Order. Subject to certain exceptions detailed below, if for any reason you are not satisfied, we will gladly accept your return within 7 days of receipt of the Product at ZTAGE expense. To return an item, please follow our return process described below.

2. All Products must be returned with the original receipt, in an unused state and in brand-new condition, with all original shipping and Product packaging, protective materials, and tags in place.

3. We will not accept any return if the Product shows signs of wear, other than what is necessary to establish the nature, characteristics and functioning of the Product, or has been used or altered from its original condition in any way, or if the deadline mentioned above and in Section 1. has passed.

4. Personalized Products are considered as final sale and cannot be returned for exchange or refund.

5. Watch bracelets that have been adjusted at your request must have been done so by us or a ZTAGE Authorized Retailer and should be returned with all the links originally shipped.

6. Return shall be made from the country or ZTAGE offical website where the Product has been delivered.

7. To return a Product , please follow our return process below:

- You should contact ZTAGE by send an email at info@ztagewatch.com, within 7 days of receipt of the Product,

- Our team will ask you a few questions to make a preliminary assessment of the situation taking into account the conditions of the return described in this Section 1,

- Subject to such preliminary assessment confirming that the conditions for return appear to be met, our team shall contact our transporter and you shall either be contacted by our transporter or by our team for organization of the shipment,

- You shall remit the Product to our transporter,

- You shall receive an email confirming receipt by ZTAGE of the returned Product,

- ZTAGE shall control the state of the Product and, subject to the conditions of section 3. being met, shall refund the full price to you.

8. We will refund you the price paid for the Product by the method you used for payment, unless you have expressly agreed otherwise. ZTAGE shall pay for the cost of returning the Product. We will proceed to the refund when we receive the Product back.